The Benefits of Receiving Patient-Centered Care

In patient-centered care, an individual’s specific health needs and desired health outcomes are the driving force behind all health care decisions and quality measurements. Patients are partners with their health care providers, and providers treat patients not only from a clinical perspective, but also from an emotional, mental, spiritual, social, and financial perspective.

The primary goal and benefit of patient-centered care is to improve individual health outcomes, not just population health outcomes, although population outcomes may also improve. Not only do patients benefit, but providers and health care systems benefit as well, through:

• Improved satisfaction scores among patients and their families.

• Enhanced reputation of providers among health care consumers.

• Better morale and productivity among clinicians and ancillary staff.

• Improved resource allocation.

• Reduced expenses and increased financial margins throughout the continuum of care.

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